Real services. Real pricing. No surprises.
Most IT companies hide their rates until they have you on the phone. Ours have been on the website since 1997 — judge for yourself, then call when you're ready.
One-off business work, no contract required.
Need a printer fixed, an office moved, a server replaced, a network re-cabled? Call us. We do everything on-site — no shipping units back and forth, no drop-offs.
Travel within CBRM included. Outside CBRM by quote. We don't bill for being stuck on hold with vendors.
Set up new computers, printers, NAS, security cameras, switches. Cabling and racks quoted separately.
Office moves, server rollouts, multi-day projects. We provide a written estimate based on the scope you describe — if the work expands beyond that scope, we'll flag it before continuing so you can decide whether to proceed. Estimates are not fixed-fee.
We also help home offices and residential clients on a case-by-case basis — no discount over our standard $75/hr rate, but same team, same day-of response when we can. If that works for you, call and we'll book it in.
Fixed monthly cost. Real people. Real local.
Four tiers from a small office to a multi-department operation. Higher tiers get a lower hourly rate, more included hours, earlier same-day cutoffs, and extended coverage.
Small offices, up to 5 endpoints.
- 1 hour included
- $75/hr after
- Calls before noon for same-day
Growing businesses, up to 10 endpoints.
- 4 hours included
- $70/hr after
- Calls before 2 PM for same-day
Multi-department, up to 25 endpoints.
- 6 hours included
- $65/hr after
- Earlier hours: 8 AM–6 PM
Large operations, up to 50 endpoints.
- 8 hours included
- $60/hr after
- Extended hours: 8 AM–8 PM, weekends
| Feature | Save $100 Starter $149/mo | Save $239 Silver $299/mo | Save $470 Gold $699/mo | Save $855 Platinum $1499/mo |
|---|---|---|---|---|
| Hourly rate | $75/hr | $70/hr (save $5) | $65/hr (save $10) | $60/hr (save $5) |
| Support days | Mon–Fri | Mon–Fri | Mon–Fri | Mon–Fri |
| Weekends | Extra charge + after-hours rate | |||
| Same-day support | Calls before noon | Calls before 2 PM | Calls before 3 PM | Calls before 4 PM |
| Support hours | 9 AM – 5 PM | 9 AM – 5 PM | 8 AM – 6 PM | 8 AM – 8 PM |
| After-hours rate | $150/hr | $135/hr | $120/hr | |
| Included hours | 1 hr/mo | 4 hr/mo | 6 hr/mo | 8 hr/mo |
| Included computers/servers | 5 | 10 | 25 | 50 |
| BitDefender Endpoint | ||||
| Cloud backup (50 GB) | 2 included, then $20/mo per add'l | $20.00/mo | $17.50/mo | $17.50/mo |
| Cloud backup (500 GB) | $80/mo | $70/mo | $65/mo | $60/mo |
| IP devices monitored | 1 | 5 | 10 | |
| Firewall + security policies | ||||
| Managed Threat ResponseAdd-on | +$19.95 / computer | +$18.95 / computer | +$16.95 / computer | +$14.95 / computer |
| Cloud Workspace BackupAdd-on | +$12.95 / user | +$11.95 / user | +$9.95 / user | +$7.95 / user |
Need more endpoints, monitored IPs, or backup storage than your plan includes? Add-on rates apply — see below.
Managed add-ons for any tier.
Two opt-in add-ons designed to close common gaps in most business IT setups. Each is priced per unit and the rate scales with your tier.
Managed Threat Response
Bitdefender GravityZone catches known threats automatically. MTR layers a 24/7 team of security analysts on top — watching alerts around the clock, spotting patterns automated tools miss, and taking manual action within minutes of confirmed threats. Increasingly required by cyber-insurance carriers.
- Starter
- $19.95 / computer
- Silver
- $18.95 / computer
- Gold
- $16.95 / computer
- Platinum
- $14.95 / computer
Per computer per month, at your tier's rate.
Cloud Workspace Backup
Microsoft's default retention on deleted 365 data is 30-90 days — after that, it's gone. Microsoft themselves recommend third-party backup. CWB covers mail, files, SharePoint, and Teams with daily backup, unlimited retention, and one-click restore. Data stays in Canada.
- Starter
- $12.95 / user
- Silver
- $11.95 / user
- Gold
- $9.95 / user
- Platinum
- $7.95 / user
Per mailbox per month, at your tier's rate.
Pay only for what you actually use.
Every tier comes with included endpoints and monitoring. When you exceed those, you pay the simple per-unit rates below — no surprise overage formulas.
Assess and improve your security posture — no managed plan required.
Two focused security services you can buy on their own. Priced per month, no long-term contract, and each has its own dedicated page with pricing tiers and setup process.
Vulnerability Scanning
Ongoing automated scans of your servers, IPs, and websites for open ports, known CVEs, and misconfigurations. Detailed monthly reports with severity ratings.
Security Assessment
Comprehensive one-time audit — vulnerabilities, configurations, cloud posture, IAM, backups, policies. Written report with prioritized remediation roadmap. What insurance carriers want to see.
Phishing Simulation
Realistic phishing emails sent to your team on a rotating schedule. Immediate training when someone clicks. Monthly reports show your click-through rate dropping over time.
Focused work that deserves its own page.
Data recovery, video security systems, and custom gaming PCs — each with its own pricing, process, and support model. Click through for the full write-up.
Data Recovery
Failed hard drives, dead SSDs, corrupt RAID arrays. Free evaluation, no-recovery-no-charge on standard jobs.
Video Security Systems
IP camera surveillance for businesses. 4-camera systems from $1,499 fully installed, cabling and mounting included.
Gaming Computers
Custom-built PCs from esports rigs to enthusiast builds. Bench-tested, warrantied, and locally supported after you take it home.
We also do a few things most IT shops don't.
ATM service, insurance equipment inspections, and a turnkey paid-WiFi platform for campgrounds. Each lives on its own page.
ATM Services
Service and repair across Cape Breton — retailers, hotels, convenience stores.
Insurance Inspections
Equipment inspection reports for adjusters and claim handlers. Fast turnaround.
Camp Connect Pro
Drop-in paid WiFi for campgrounds — captive portal, payments, rotation.
Technologies and services we specialize in.
Twenty-eight years of Cape Breton IT means we've touched most of what a business runs on. If it's not on this list, ask — the odds are we've done it.
Infrastructure & servers
- Windows Servers and Active Directory domains
- DHCP, DNS, file, and email servers
- Virtualization (Hyper-V, virtual desktops)
- Cloud services (IaaS, PaaS, SaaS)
- Network procurement and infrastructure management
- VoIP and internet-based communications
Security & continuity
- Cybersecurity solutions (MSSP)
- Endpoint security and Bitdefender deployment
- Firewall configuration and security policies
- Local + cloud backup, tested restores, archiving
- Disaster recovery planning
- Vulnerability scanning and reporting
Repair & recovery
- Computer repair and laptop repair (on-site)
- Virus, spyware, and malware removal
- Data recovery from failed hard drives
- Hardware diagnostics and performance tuning
- Custom desktop and workstation builds
- Hardware and software consulting
Fieldwork & consulting
- Field support services across Cape Breton
- IP video surveillance systems
- Point-of-sale and payment terminal support
- Office moves and network re-cabling
- Remote monitoring and management (NinjaOne RMM)
- Work-from-home network setup
Not sure which tier you need?
We do a free walkthrough at your business — count your machines, ask what's slow, check the backup and the firewall. Then we recommend (or recommend nothing, if you don't need us).